Terms of Service
Agreement and operator
These terms govern the EstateLoop website and application, including contacts, tasks, listings, property websites, flyers, inquiry forms, campaigns and automations. “EstateLoop,” “we,” “us” and “our” refer to Dylan Totten operating the service under the EstateLoop name. By creating an account after being presented with these terms, or otherwise expressly accepting them, you agree to them. If acting for an organization, you must have authority to accept for it.
The Acceptable Use Policy forms part of this agreement. The Privacy Policy and Cookie Policy explain our data practices. A separately signed agreement controls where it expressly conflicts with these terms. Account and product support is available at support@estateloop.app. Legal and privacy notices can be sent to legal@estateloop.app.
Service and eligibility
EstateLoop is a business software tool, not a real estate brokerage, legal adviser or guarantee of compliance, email delivery, leads, appointments or closings. You must be at least 18 and legally able to enter a contract. Maintain any professional licenses and advertising disclosures your business requires.
Features may change. Preview and beta features may be incomplete or withdrawn. A shared demo is public to other demo users; do not enter real client information, credentials or confidential material there.
Accounts, security and brokerage roles
Provide accurate information, use a strong unique password, keep credentials and recovery codes confidential, and report suspected misuse promptly. Do not share an individual login. You are responsible for activity you authorize and for reasonable protection of your credentials; this does not excuse our own legal obligations.
Brokerage administrators must enroll two-factor authentication. Other account holders can enable it in Settings. Email verification and additional security checks may be required. If you lose both your authenticator and recovery codes, account recovery requires ownership review and may not be immediate.
The current brokerage model has one owner and can have multiple administrators. Authorized roles may manage memberships, branding, sender details and shared campaign content. Permission depends on the feature; joining a brokerage does not itself make every agent’s private contacts visible to other members. Resolve brokerage and employer permissions before uploading data. Removing a membership is not the same as deleting the individual’s account or all shared content.
Fees and future paid plans
No subscription fee or automatic renewal is authorized by these terms alone. If a paid plan is offered, its price, billing period, renewal terms, cancellation method, applicable usage charges and taxes must be disclosed before purchase, and you must authorize payment.
Any renewal, cancellation or refund policy shown at purchase applies subject to mandatory law. We will give required notice before an applicable fee change. Cancelling future billing and deleting an account are separate actions. Contact us if the stated cancellation method is unavailable; we will not require continued paid use merely to submit a cancellation request.
Customer content, confidentiality and permissions
You retain the rights you have in the content you provide. This does not give you ownership of another person’s personal information or override that person’s rights. You authorize us and our service providers to host, process, transmit, reproduce and display that content as reasonably needed to operate, secure and support EstateLoop and carry out your instructions.
Use confidential information only when you have authority to do so. We restrict access to private account content to authorized users and personnel/providers with a legitimate operational, support, security or legal need. Public content, recipient communications and the shared demo are not confidential merely because they were created in the product.
Do not store payment-card numbers, bank credentials, Social Security numbers, government identity documents, protected medical records, passwords or similarly sensitive material in contacts, notes or uploads. EstateLoop is not offered as a regulated medical-records, financial-records or document-escrow system.
Marketing, permission and automated sending
You are responsible for the content, audience, notices, permissions and lawful instructions behind campaigns you create or authorize. Our sending infrastructure may use a verified platform or brokerage domain and the agent’s reply-to address; the recipient must still be able to identify the actual sending business. We may require provider/domain approval, sender identity, a valid business postal address and recipient eligibility before sending.
Send only to recipients who expect your messages and for whom you hold appropriate permission and a lawful basis. Purchased, rented, harvested and scraped mailing lists are prohibited under our service policy, even if a particular law would otherwise permit some unsolicited email. Importing a contact, adding a tag or ticking a bulk confirmation box does not itself obtain the person’s consent. Keep evidence of any required consent.
Ongoing enrollments, audience rules and tag-triggered automations can cause future messages to be sent without a separate approval each time. Review audience rules and scheduled content, remove people when appropriate, and pause or unschedule messages you no longer authorize.
Do not remove or defeat the protected commercial-message disclosure, business identity/address, unsubscribe mechanism or suppression rules. Honor opt-outs promptly and within applicable deadlines; CAN-SPAM generally requires action within ten business days and a working opt-out mechanism for at least thirty days after a message. Our suppression checks do not excuse your responsibility for messages sent outside EstateLoop. Do not resubscribe an opted-out recipient without a valid, documented basis.
Delivery, bounce, complaint and engagement information may be collected as described in the Privacy Policy. Provide required recipient notices and obtain any consent required for open/click tracking; a privacy notice alone is not consent. Avoid using tracking where your legal requirements cannot be met. Marketing opt-out does not necessarily stop necessary account-security or service messages.
Provider limits, abuse reviews and spam filtering can delay or prevent delivery. A scheduled time is not a guaranteed inbox-delivery time. Mail already accepted by a delivery provider or in flight may not be recallable after cancellation or deletion.
Call and text shortcuts open your device’s own calling or messaging tools; they do not establish permission to contact a person. Follow applicable Do Not Call, TCPA and state calling/texting requirements, including any consent needed for automated or prerecorded messages. Email unsubscribe controls do not replace separate phone/text opt-out obligations.
Public listings, photos and inquiries
Publishing a property website makes its selected content, agent details and images publicly accessible. People may copy or index it. Marketing image URLs, brokerage logos and headshots may be publicly retrievable; do not upload confidential documents there. Unpublishing cannot guarantee removal of recipients’ copies, search-engine caches or external archives.
Have the rights needed for photos, floor plans, listing descriptions, trademarks and other materials. MLS access, a listing URL or a photo visible online does not automatically permit copying or republication. Verify accuracy, availability, disclosures, attribution and fair-housing compliance before publication. You remain responsible for the final page and for reviewing a flyer’s content and print output.
A property inquiry authorizes the contact described on that form; it does not automatically subscribe the person to newsletters or unrelated marketing. Provide any brokerage-specific privacy notices and lawful permissions needed for subsequent use.
Our software and third-party licenses
Subject to these terms, you receive a limited, non-exclusive, non-transferable right to use EstateLoop for your authorized business activities. The operator and respective licensors retain their rights in software, branding, design and other protected materials. Your Customer Data remains subject to the rights described above.
Third-party components are governed by their own licenses. Their copyright notices, license texts and any source-code rights are preserved in Third-party notices. These terms do not override rights granted under an applicable open-source or other component license, and do not describe the entire platform as MIT-licensed.
External services and links
We use infrastructure and email providers, including those identified in the Privacy Policy. Optional integrations and external quick links may have separate terms. We remain responsible for our own legal obligations, but cannot guarantee the availability or practices of services we do not control. Do not submit third-party credentials except through an explicitly supported secure connection flow.
Suspension, closure, exports and deletion
You may request account closure at legal@estateloop.app. Identity verification, brokerage-ownership resolution and handling of shared material may be needed. Account closure is currently a reviewed support process, not a promise of a one-click account-deletion tool. The contact CSV export covers supported contact fields; it is not represented as an export of every file or data type.
Deleting a contact removes associated live contact records and cancels related queued delivery where possible. Minimal opt-out/suppression information and justified security, legal and backup records may remain. Previously sent messages, manually copied content and local browser drafts need separate consideration. The Privacy Policy explains retention and request handling.
We may restrict sending, remove unlawful material, or suspend/terminate access for a material breach, abuse, legal requirements, nonpayment under an agreed paid plan, or threats to users or infrastructure. Where reasonable and lawful, we will provide notice and an opportunity to resolve a correctable problem. We may act immediately when delay creates a risk. Keep appropriate copies of your business records; request an available export before closure when possible.
Warranties and availability
TO THE EXTENT PERMITTED BY LAW, ESTATELOOP IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. We do not promise uninterrupted, error-free or vulnerability-free service, guaranteed backups of every change, or any particular commercial outcome. Nothing here excludes a warranty or duty that cannot lawfully be excluded.
Liability and responsibility for claims
To the extent permitted by applicable law, neither party is liable to the other for indirect, special, incidental, consequential or punitive damages arising from this service, including lost profits or opportunities. To that same extent, the operator’s total liability arising from the service or these terms is limited to the greater of US$100 or the fees you paid for EstateLoop in the twelve months before the event giving rise to the claim.
These exclusions and cap do not apply where prohibited by law or to liability for fraud, intentional misconduct, gross negligence, or other liability that applicable law does not allow us to limit. Mandatory consumer rights remain intact.
For business use, you agree to indemnify the operator against third-party claims and reasonable costs caused by your unlawful content, lack of required data/content rights, unlawful marketing instructions, or material breach of these terms, to the extent permitted by law. This does not require you to cover claims caused by our own misconduct. We will give reasonable notice of a claim, permit an appropriate defense, and not agree to a settlement imposing obligations on you without your consent.
Changes, disputes and general terms
Texas law governs, subject to mandatory laws that cannot be displaced. Disputes may be brought in a competent state or federal court in Texas, subject to any non-waivable jurisdiction or venue rights. These terms do not impose mandatory arbitration or a class-action waiver.
We will post revisions with an updated date and provide notice of material changes through an appropriate account notice or email where required. Where renewed acceptance is required, notice or continued use alone does not replace it. Changes do not retroactively resolve an existing dispute.
If a provision is unenforceable, the remaining provisions continue where lawful. A failure to enforce a provision is not a waiver. Provisions that should survive closure, including accrued payment obligations, content rights, confidentiality, lawful retention, liability provisions and dispute terms, survive as applicable.
Contact
Operator: Dylan Totten, operating under the EstateLoop name. Legal, privacy, accessibility and abuse requests: legal@estateloop.app. No separate corporation or limited-liability company is represented by that name in these terms.