Acceptable Use Policy
Scope and responsibility
This policy covers the application, public property sites, flyers, inquiry forms, uploads, campaigns, automations, integrations and shared demo. You are responsible for authorized users, your content and the instructions you provide. Comply with applicable privacy, marketing, real-estate, intellectual-property and consumer-protection laws and relevant delivery-provider rules.
Permission-based messaging
- Send only messages recipients expect and for which you have appropriate permission and lawful grounds. Keep evidence. An existing database entry or a bulk permission confirmation is not itself consent.
- Do not use bought, rented, scraped, harvested, automatically generated or otherwise unpermissioned marketing lists, including where you believe a law might allow unsolicited mail.
- Do not bypass or remove unsubscribe links, suppression, opt-out records, commercial disclosures, sender identities, business postal addresses or sending limits.
- Do not resume marketing to an opted-out address without a lawful, documented basis, or reimport it to evade suppression.
- Do not impersonate a sender, falsify headers, use misleading subjects or reply addresses, or send phishing, malware, credential theft, scams or deceptive financial offers.
- Review recurring audiences and tag-triggered automations before enabling them. Pause a sequence when you no longer have authorization to send. Provide required tracking disclosures and permissions.
We may queue, rate-limit or pause sending to protect recipients or delivery reputation, including for excessive complaints/bounces, provider restrictions or evidence of misuse. Prior acceptance or a successful test send is not a guarantee that later mail will be permitted or delivered.
Call and text shortcuts open your device’s own calling or messaging tools; they do not establish permission to contact a person. Follow applicable Do Not Call, TCPA and state calling/texting requirements, including any consent needed for automated or prerecorded messages. Email unsubscribe controls do not replace separate phone/text opt-out obligations.
Content, listings and fair housing
Use only content and listing material you are entitled to publish. Do not infringe copyright, misuse MLS data, expose confidential personal records, publish fraudulent listings, or solicit unlawful activity. Do not upload government identifiers, payment-card data, medical records, account credentials or similarly sensitive information into ordinary CRM fields or marketing assets.
Housing content and audience selection must not unlawfully discriminate or steer based on race, color, religion, sex, disability, familial status, national origin or another protected characteristic under applicable housing law. Do not use contact tags, segmentation or automation to evade those requirements. Follow applicable brokerage and licensing disclosures.
A publicly accessible photo or listing does not automatically include republication rights. Property inquiry permission is limited to the notice on that form; do not treat it as blanket newsletter enrollment.
System misuse
- No unauthorized account access, credential sharing/selling, tenant-boundary bypasses, scraping of other users’ records or attempts to defeat MFA or rate limits.
- No denial-of-service activity, malicious uploads, cryptomining, unrelated bulk traffic or automated activity that degrades availability.
- No harassment, threats, fraud, exploitation, unlawful surveillance or sexual abuse material involving minors.
- No uploading real clients’ information into the shared demo.
- No false ownership claims over third-party software or removal of required license notices. Nothing here restricts rights a component license expressly grants or restrictions that law does not allow us to impose.
Security reports
Report a suspected vulnerability or exposed record privately to legal@estateloop.app. Stop if you encounter another person’s data; do not download, modify, retain or disclose it. Do not test other accounts, exfiltrate data, disrupt service, or conduct scanning or penetration tests without our express written authorization. A report does not itself authorize further testing or create a bug-bounty promise. We will review good-faith reports and coordinate appropriate handling.
Enforcement and review
Depending on the risk, we may restrict a feature, quarantine/remove content, pause sending, request evidence of permission, or suspend/close an account. We may act immediately for urgent threats or legal/provider requirements. Where reasonable and lawful, we explain the action and allow a response. We retain/share information only as reasonably necessary and permitted by law and the Privacy Policy.
To report abuse or ask for a review of an enforcement decision, contact legal@estateloop.app with the relevant account/message/page details. Do not include passwords, MFA codes or unnecessary sensitive information.